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Metastorm, a
leading provider of Business Process Management (BPM) software for
modeling, automating, integrating, and improving both human and
system-based processes, today announced it is extending its professional
services team and aligning practice managers to specific verticals,
including financial services, government, business services, healthcare,
and manufacturing/retail. The move is designed to support the industry-specific
needs of customers as they design and deploy processes on the Metastorm
BPM™ suite.
Earlier this
year, Metastorm announced the creation of Process Pods™ – solution
frameworks that package together the key elements necessary to quickly
and successfully deploy specific horizontal and vertical processes
on Metastorm BPM, including process maps, forms, rules, reports,
scripts, and sample simulation data. The positive response to Process
Pods and the demand for additional consulting services to extend
the Process Pods to meet unique customer needs is one driver for
the company’s decision to align its professional services organization
by vertical industry. Another driver for the decision is to allow
the company to better leverage the wealth of best practice process
expertise that Metastorm has accumulated during its years as a BPM
market leader.
“The people
at Metastorm and their extensive expertise in business process management
was a key differentiator for the company when we first deployed
the software,” stated Tamria Zertuche, director of IT for Blue Rhino.
“The training courses, online Customer Zone, help desk support,
and networking events for cross-customer collaboration that Metastorm
offers have been instrumental to our success in deploying multiple
processes on the Metastorm BPM software both internally as well
as with external distributors and retailers.”
Metastorm offers
best practice labs designed specifically to help each customer identify
its high-value processes and then model, deploy, and improve those
processes quickly for fast return on investment. Metastorm’s success
with the best practice labs, its Stage Action Role (SAR) implementation
methodology, and its best-in-class training programs has allowed
its customers worldwide to deploy BPM at an enterprise-level across
numerous business processes. The alignment of its field consulting
teams to specific verticals will further enhance the value that
Metastorm’s professional services team brings to an implementation.
“Our professional
services team and the services we offer have always been a strong
asset and a differentiator for the company,” stated Robert Farrell,
president and CEO of Metastorm. “By assigning vertical practice
managers and aligning our consulting teams to our target industries,
we will be able to offer focused best practice expertise to meet
specific needs. BPM software is architected to support the design
and automation of unique and complex processes, and Metastorm’s
ability to provide industry expertise on core processes will further
increase the value our prospects and customers realize from working
with Metastorm.”
About Metastorm
As
the first breakaway BPM vendor, Metastorm is a leader in business
process management (BPM) software and best practice methodologies
for modeling, automating, integrating, and improving both human
and system-based processes. Metastorm BPM™ is a complete solution
for roundtrip process improvement, designed specifically to address
complex processes that are unique to organizations. Metastorm’s
1200+ global client base in manufacturing, retail, financial services,
business services, healthcare and government are achieving rapid
ROI and Enterprise Process Advantage® in customer service, supply
chain operations, risk management, and internal operations.
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