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Formación

 

Caso de Exito | Proyecto BPM

 

 
Danone Italia
   
  EUROPA
Sector Alimentación
     
 
DESCRIPCION
RETO

 

Part of the Danone Group — with 76,000 employees worldwide, an established presence in over 120 countries, and 12.7 billion Euros in turnover for 2007 — Danone has been operating in Italy since 1996 and currently has 350 employees. Danone Italy produces and sells fresh milk products and offers consumers a wide range of Italian food products enriched with natural ingredients.

Danone needed to comply with the Sarbanes-Oxley requirements from both a business process and IT standpoint. In particular, this applied to all management of corporate processes and its Human Resources organizational processes. The law in fact stipulated — for data security reasons — that the IT identity of personnel leaving the firm be deleted as of their exit date, with the consequent suspension of any access to sensitive information (intranets, email, databases, ERP, etc.).

Danone selected this BPM software, which was provided and implemented in Italy by a partner, to manage the organization of its corporate processes and meet the needs of the Sarbanes-Oxley requirements.

 

 

 

 

 
SOLUCION
RESULTADO
 

The first process implemented using this software enabled personnel organization management, including notification of the creation — and subsequently of the cancellation — of any entries to its network or applications, as well as modifications of authorization profiles based on organizational changes, in compliance withseparation of duty regulations.

The process is indexed according to job function and designed to cover all related departments upon the arrival of new company personnel including human resources and administration, for financial benefits such as lunch tickets, infrastructure, for benefits such as cars and mobile phones, the internship department (for managing trainees), and IT for managing and supplying hardware and software to the related users, in addition to hierarchical reporting of the new hire.


Managed directly by human resources, with a single access, the BPM system prepares and automatically sends a personalized email for each new hire to the departments involved. This email lists and recalls information related to the new employee's job function in the company, thereby accelerating his/her entrance and the ability to plan activities.

This process is being used to:


• Introduce new personnel (customized according to contract type: internships, unlimited-time contracts,
limited-time contracts, project-based contracts or flexible type (known as "co.co.co." in Italy) contracts).
• Modify job titles.
• Make changes at the corporate level.


The exchange of information is based on the new hire's corporate job function and level of involvement. While Human Resources has access to all of an employee's information, other departments can only access information directly related to them. The system ensures that personnel mapping is not relegated to individuals, but rather, it lies within a central database accessed according to organizational job function, and therefore constitutes de facto corporate know-how.

 

 



 

 

The main advantage Danone has realized from its new organizational management process is the ability to maintain a central database updated in real time covering all Danone employees’ personal data. This enables the acceleration of any connected processes, since all of the processes refer to the same database for the corporate job functions involved.

Danone Italy also has plans to deploy the BPM software for the following procedures:

• New Suppliers (involving the Procurement and Supplier Accounting departments as well as all
Management departments).


• New Products (involving the Marketing, R&D, Quality Assurance, Production and Master Data departments).


• Product Recipe Management (involving the Marketing, R&D, Quality Assurance, Production and Master Data departments).


• Exchange Pack (involving the Marketing, Legal and Procurement departments).


• Contract Archiving (involving the Legal, Finance, and Procurement departments)

 

 

 

Fuente: Metastorm

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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