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Proyecto BPM
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BANCO COMAFI |
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Sector Banca |
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DESCRIPCION |
RETO |
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Banco Comafi, a universal commercial bank operating in all banking sectors, services the financial needs of over 220,000 customers through its main office, a network of 55 branches, a 24-hour call center and online home banking.
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The bank was at a competitive disadvantage and unable to meet the needs if its customers due to a lack of integration across the bank's systems and with those of its partners.
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SOLUCION |
RESULTADO |
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Using an SOA approach, OpenEdge and Sonic have enabled seamless integration between the bank's systems and all outsourcer services in order to provide its 220,000 customers and 1300 employees 24/7 access to information and services via their preferred channel.
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- Improved customer service: Since deploying OpenEdge and Sonic, the number of customers that take advantage of home banking has doubled. With around-the-clock accessibility via a variety of channels, customers can now check their accounts whenever it is most convenient for them.
- Increased operational efficiency: Today call center operators use a single application to service customers versus the previous seven. And when processing credit card payments, operators now only perform three clicks to complete transactions versus the previous 20.
- Decreased costs: By leveraging the Sonic suite via SOA, the IT group was able to reuse infrastructure, business logic and resources enabling them to meet the requirements of the business while simultaneously lower operational and management costs.
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Fuente: Progress Software
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